Ducklings on the Frontline: Youth Volunteers Battling COVID-19

During the prolonged COVID-19 outbreak, Princ Hospital Suvarnabhumi under Principal Healthcare and Principal Capital Public Company Limited (PRINC) was among the hospitals at the forefront of the pandemic response. However, the overwhelming number of patients led to a shortage of healthcare personnel. This sparked the formation of a youth volunteer initiative called the “Ducklings Movement”—a small yet vital force that came to support the frontline warriors and public health officers at the hospital.

“At first, no one wanted to be at the COVID-19 registration point because it was high-risk, and there weren’t enough staff for the number of patients. But now, I’m not afraid like before, because we’re doing something meaningful. When patients come to us, we offer them both comfort and safety,” - Supawan Katong, one of the Ducklings

Their story was featured on the program “Kon Khon Khon”, which highlighted how over 200 young volunteers came together to support medical staff during the crisis.The Ducklings were instilled with the spirit of giving and mutual support. Their roles ranged from screening patients to assisting in medical laboratories. One of the main responsibilities was supporting the vaccine service stations—verifying registration, inputting data into the "Mor Prom" system, and issuing appointment cards. Over time, their scope expanded from front-line duties to back-office support in pharmacy and laboratory units. Most volunteers were part-time workers—high school and university students—who also sought to earn extra income to support their families during the pandemic.  

“I got real hands-on experience, wore real protective gear, and saw firsthand what hospital staff actually do. I had just graduated from high school in the science-math stream. Working here helped me discover what I really want to study” – Amornrat Promnamang, Ducklings member

“I’ve been here for nearly a year and learned so much. I didn’t know what the Ducklings were at first, but once my friend explained, I immediately signed up. I wanted to help people. I’ve now decided to study in this field because I enjoy helping others and contributing to society” – Pittayaphong Pikultong, Ducklings member

Working as a Duckling requireda high level of responsibility.These volunteers had to balance their studies and work schedules. During off-site vaccination drives—sometimes as far as Chonburi—they would leave at dawn and return late, yet still report for duty the next day. Some worked while studying; others prepared for entrance exams at the same time. 

Aside from gaining invaluable experience,the modest compensationfrom this volunteer role taught many of them how to manage money. Some were able to support their families, pay tuition, or cover personal expenses—lightening the load during a time when many households faced financial hardship.

“This job not only pays, it’s also a blessing. Patients come to us in distress, and we want them to know they’re part of the collective fight alongside the white-garbed warriors during Thailand’s COVID crisis,” – Atiya Awachanakan, Chief Sustainability Officer

Managing a team of over 200 volunteers of diverse genders and ages was no easy task. The Ducklings had tolearn teamwork, conflict resolution, and adaptability —especially when working alongside professional medical teams. Whether dealing with patients or colleagues, they had to manage pressure and find middle ground between differing expectations. They developed emotional intelligence and resilience, which they could apply beyond hospital life.

“Working with youth—who are bold and full of ideas—gives us fresh perspectives. They learn to think critically, plan, and develop leadership skills. We’ve seen their potential and, in the future, we can invite them to join the organization as the next generation of talent,” – Vijitra Sisai, Head of OPD

Even in restricted areas like the medical laboratory, the hospital gave some Ducklings a chanceto assist professionals. During the pandemic, there was a high demand for medical technologists. Tasks like result entry—though not requiring professional certification—greatly helped ease the workload. Volunteers were trained and assigned roles based on suitability under professional supervision. 

“Having these kids is like having extra hands. They help tremendously and let us focus more on our core tasks,” – Paiboon Phuthong, Head of Medical Laboratory 

While experience, compensation, and skills are among the benefits the Ducklings receive, what PRINC truly hopes to impart is a sense ofvalue and purpose. Even a small screening point carries great importance—it helps prevent disease transmission. This realization gives the volunteers a deep sense of pride.

“Beyond income and meaningful time use, beyond instilling a giving spirit—what we truly give them is the identity of someone who serves and uplifts society,” – Atiya Awachanakan, Chief Sustainability Officer

Although born in the era of COVID-19, the Ducklings Movement is only just beginning. The values instilled and the knowledge gained will serve as a foundation. PRINC hospitals plan to continue mentoring and nurturing new generations of youth through similar opportunities going forward.